At Edible Fantacy, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund or return under the conditions outlined below.
1. Eligibility for Returns
- You may return a product within 7 days of delivery.
- The item must be unused, unopened, and in its original packaging.
- Products that have been opened, used, or tampered with are not eligible for returns due to hygiene and safety reasons.
- Items purchased on sale or clearance may not be eligible for returns unless defective.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team with your order details.
- Provide proof of purchase (order confirmation or receipt).
- Our team will assess your request and provide further instructions.
- Return the product to the address provided by our team.
3. Refund Policy
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method used during purchase.
- Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item received).
4. Exchanges
- We offer exchanges only for defective or damaged items.
- If you need to exchange an item, contact us within 7 days of receiving your order.
5. Non-Returnable Items
The following items are non-returnable:
- Opened or used food products.
- Gift cards or promotional items.
- Perishable goods that have been exposed to improper storage conditions.
6. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
7. Contact Us
For any questions regarding our Shipping, Return, and Refund Policy, please contact us:
Email: support@ediblefantacy.com